Group Business Plans – No Fun Unless the Friends Have Some! ;)

Although there is a private group (you can still join if you move quickly – just let me know), I am going to store the messages and assignments here so anyone in the future can follow and develop their own business plan.

So, that is my thoughts, I am not sure how many of you are familiar with 37Signals’ Product, Basecamp but it is a great online project management tool that my company used to use, so I thought why not for this!

So, here is the background ladies and gents… I am redoing business plan by Jan 8. Why? Because it is time! So, I am going to knock out a basic business plan.

Now, when I was telling a few friends in my office my plans they said they too were interested, so I thought why not expose to my other friends and see if we can all get this done. Now there is no prize, no money, just you being more focused in your business.

So, that is my thoughts, I am not sure how many of you are familiar with 37Signals’ Product, Basecamp but it is a great online project management tool that my company used to use, so I thought why not for this!

I will send more details like the steps of the business plans, questions to answer, dates that I suggest we should have them done by and we can move forward from there.

Feel free to comment

C.

Customer Service

Customer Service: It’s the Little Things

I was waiting for my car to get an oil change when I came to a near by unnamed coffee shop. I do not frequent it much because the food isnt that great to me and you have to pay for wifi (I love Panera Bread). Anyways, I needed a place to come sit, think, read and this was the closest place.

So, as I sat down, a gentleman was working on his Mac and must had been out of power and asked the waitress if there was an outlet close by.

She said, “No, but I can get you this extension cord, we arent using it.”

The gentleman refused, “No, No, its ok. I can make do. It is ok.”

But she insisted, “No, really, we arent using it. Let me get it.”

Fianlly the gentleman accepted and the waitress went and got the powercord, plugged it in and ran the wire to him. He didnt even have to get up. He plugged his computer and never skipped a beat.

The critical prinicpal in all of this is, the waitress did whatever she could to meet the need. That was not in her job description, she serves coffee. But meeting that need not only keeps the gentleman here and perhaps has him purchase something today. But an emotional attachment is made today, he knows that the people at this coffee shop, they care and they serve.
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